This privacy policy explains how Explore Macau processes personal data through its website and related booking communications. It follows the data lifecycle from collection and use to disclosure, retention, and deletion, and applies to visitors who contact us about guided architecture and photo walks in Macau.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
When you use the website or submit a request, we may process your name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the site secure and functioning properly.
We receive personal data from contact forms, email, phone calls, and booking-related communications. Technical data is collected automatically when the website is accessed, including information needed for security, delivery, and basic service diagnostics.
The website uses essential cookies that support core functions such as page delivery and form handling, together with preference cookies that store privacy choices. We do not state that analytics or marketing cookies are active unless they are separately confirmed.
We use essential cookies for site operation and cookies that remember privacy preferences. If your browser blocks or removes cookies, some features may not function as intended, but the website can still be viewed in a limited form.
We use personal data to answer inquiries, manage booking requests, confirm route and timing details, handle payment-related administration, provide website security, and support technical delivery. Where you provide accessibility or dietary information, we use it only to assess whether a requested route or arrangement can be reasonably accommodated.
We may share data with service providers that help us operate the website, process communications, or support technical delivery. These parties are expected to use the information only for the services they perform on our behalf and to handle it in a manner consistent with their role.
We may disclose personal data to public authorities, regulators, or other parties when required to comply with applicable law, respond to lawful requests, protect our rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Depending on your location and the circumstances of the processing, you may ask to access, correct, delete, or restrict certain personal data, and you may object to processing where the law gives you that right. You may also request clarification about how your information is handled and how a decision affecting your request was reached.
To protect privacy, we may need to confirm your identity and understand the scope of your request before responding. If a request cannot be fully satisfied, we will explain the practical or legal reason and, where possible, provide a partial response or alternative handling option.
We retain personal data for the period needed to respond to inquiries, manage bookings, provide the requested service, maintain security, meet legal obligations, and resolve disputes. When the relevant purpose ends, data is deleted, anonymized, or archived only where continued storage is required by law or operational necessity.
If we make material changes to this privacy policy, we will update the published version and may use reasonable service channels to draw attention to the change when appropriate. The version in effect is the one posted on the website at the time of your visit or submission.
Use the contact channel that best matches the nature of your request so it can be routed appropriately.
